Shipping and Delivery Policy

1. Delivery Areas

Primary Delivery Zones

We currently provide delivery services in the following areas:

• Hyderabad: All areas within GHMC limits
• Secunderabad: Complete coverage
• Cyberabad: Gachibowli, Hitec City, Madhapur, Kondapur
• Extended Areas: Kukatpally, Miyapur, Begumpet, Jubilee Hills

Delivery Zones and Charges

• Zone A (Central Hyderabad): Free delivery on orders above ₹299
• Zone B (Extended Areas): Free delivery on orders above ₹499
• Zone C (Outskirts): Free delivery on orders above ₹799
• Express Delivery: Available in Zone A and B with additional charges

2. Delivery Timeframes

Standard Delivery

• Groceries & Daily Essentials: 30-90 minutes
• Electronics & Appliances: Same day or next day
• Fashion & Lifestyle: 1-3 business days
• Fresh Produce: 20-60 minutes
• Medicines: 30-45 minutes

Express Delivery

• Super Fast: 15-30 minutes (select items only)
• Priority: Within 60 minutes
• Available: 7:00 AM to 11:00 PM daily
• Additional Charges: ₹49-99 depending on distance

Scheduled Delivery

• Choose specific delivery slots
• Available in 2-hour time windows
• Morning: 7:00-11:00 AM
• Afternoon: 12:00-4:00 PM
• Evening: 5:00-9:00 PM
• Late Night: 9:00-11:00 PM (select areas)

3. Delivery Charges

Standard Delivery Charges

• Orders below ₹299: ₹39 delivery fee
• Orders ₹299-₹499: ₹29 delivery fee (Zone B & C)
• Orders above minimum threshold: Free delivery
• Rain/Weather surcharge: ₹15 during adverse weather

Special Delivery Charges

• Express Delivery: ₹49-99 additional
• Midnight Delivery: ₹99 additional (11 PM - 7 AM)
• Large Items: ₹149 for appliances and furniture
• Installation Services: ₹199-599 depending on product

4. Order Processing

Order Confirmation

Once you place an order:

• Instant confirmation via SMS and app notification
• Order preparation begins immediately
• Real-time tracking available in your account
• Estimated delivery time provided

Order Preparation

• Groceries: Fresh items picked and packed
• Electronics: Quality checked and securely packed
• Food Items: Temperature-controlled handling
• Fragile Items: Special packaging and handling

5. Delivery Process

Before Delivery

• Delivery partner assigned to your order
• SMS notification with delivery partner details
• Live tracking available on app
• Call from delivery partner before arrival

During Delivery

• Contactless delivery option available
• Identity verification of delivery partner
• Order verification before handover
• Digital receipt and feedback option

Delivery Confirmation

• Photo confirmation for contactless delivery
• Digital signature or OTP verification
• Immediate order completion notification
• Invoice sent via email and SMS

6. Delivery Rescheduling

Customer-Initiated Rescheduling

You can reschedule delivery if:

• Order hasn't been dispatched
• Requested at least 30 minutes before delivery
• Available slots exist for your area
• No additional charges for first reschedule

Delivery Delays

In case of delays due to:

• Weather conditions: Real-time updates provided
• High demand: Priority given to essential items
• Traffic issues: Alternative routes used
• Address issues: Customer contacted immediately

7. Failed Delivery Attempts

First Attempt

• Multiple contact attempts made
• Wait time of 10-15 minutes at delivery location
• Rescheduling option offered

Second Attempt

• Scheduled within 24 hours
• Confirmation call made beforehand
• Alternative contact person option available

After Failed Attempts

• Order returned to fulfillment center
• Customer contacted for resolution
• Self-pickup option from nearest center
• Automatic refund if no response within 48 hours

8. Special Delivery Services

Temperature-Controlled Delivery

• Refrigerated vehicles for dairy and frozen items
• Insulated packaging for fresh produce
• Cold chain maintenance throughout delivery

Bulk Order Delivery

• Special arrangements for orders above ₹5,000
• Dedicated delivery slots
• Additional support for unloading
• Advance scheduling available

Installation and Setup

• Professional installation for appliances
• Furniture assembly services
• Demo and training for electronics
• Warranty registration assistance

9. Packaging Standards

Eco-Friendly Packaging

• Biodegradable bags for groceries
• Recyclable boxes for electronics
• Minimal packaging approach
• Reusable containers for regular customers

Safety Standards

• Tamper-proof sealing for all packages
• Protective padding for fragile items
• Leak-proof containers for liquids
• Clear labeling for hazardous materials

10. Delivery Partner Guidelines

All our delivery partners are trained and verified:

• Background verification completed
• Professional training provided
• Uniform and identification badges
• Regular performance monitoring
• Customer service training
• Safety and hygiene protocols followed

11. Customer Support

For delivery-related queries and support:

12. Holiday and Special Event Delivery

During festivals and special events:

• Extended delivery hours
• Additional delivery partners deployed
• Priority for essential items
• Advance booking recommended
• Special packaging for gift items
• Festive delivery time slots available