Terms and Conditions

1. Introduction

Welcome to MestraNow. These Terms and Conditions ("Terms") govern your use of our website, mobile application, and services. By accessing or using our platform, you agree to be bound by these Terms. If you do not agree with any part of these terms, you may not use our services.

2. Definitions

• "Platform" refers to the MestraNow website, mobile application, and related services
• "User" refers to any person who accesses or uses our Platform
• "Services" refers to eCommerce, delivery, and technology solutions provided by MestraNow
• "Content" refers to all information, data, text, images, and other materials on our Platform

3. Eligibility

You must be at least 18 years old to use our services. By using our Platform, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding agreements
• You will provide accurate and truthful information
• You will comply with all applicable laws and regulations

4. User Account

Account Registration

To access certain features, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use

Account Responsibility

You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

5. Use of Services

Permitted Use

You may use our Platform for lawful purposes only. You agree not to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Upload harmful or malicious content
• Interfere with Platform functionality
• Use automated systems to access our services
• Engage in fraudulent activities

6. Orders and Payments

Order Placement

When you place an order, you make an offer to purchase products or services. We reserve the right to accept or decline orders at our discretion.

Pricing

All prices are listed in Indian Rupees and include applicable taxes unless otherwise stated. We reserve the right to modify prices without prior notice.

Payment

Payment must be made through accepted payment methods. By providing payment information, you represent that you are authorized to use the payment method.

7. Delivery and Fulfillment

We strive to deliver orders within estimated timeframes. However, delivery times are estimates and not guarantees. Factors beyond our control may affect delivery schedules.

• Delivery areas are limited to our service zones
• Additional charges may apply for remote locations
• You must provide accurate delivery information
• Someone must be available to receive the delivery

8. Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or content is accurate, complete, or error-free.

9. Intellectual Property

All content on our Platform, including text, graphics, logos, and software, is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

10. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

11. Disclaimers and Limitations

Service Availability

Our services are provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free service.

Limitation of Liability

To the fullest extent permitted by law, MestraNow shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services.

12. Indemnification

You agree to indemnify and hold harmless MestraNow from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

13. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or our business interests.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified Terms.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us: